Website Terms and Conditions
Labwaybio.com is committed to safeguarding the privacy of customers in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Chapter 486) (the "Ordinance") under the laws of Hong Kong. When you register to become a Labway member, all information provided is automatically submitted to Labwaybio.com. All personal data ("Personal Data") collected are for Labway internal use only. We endeavour to preserve, protect and keep confidential of all Personal Data stored, and/or collected, and/or transferred from you.
You may be requested to provide your Personal Data when you use our products and services or when you visit our websites, such as when you subscribe to become our member, when you register an online account, when you do in-store or online shopping, when you conduct gift redemption or voucher request, when you submit any comments or feedbacks to us, and/or when you are required to verify your identity with us.
Labwaybio.com reserves the right of final decision on membership programme, promotion and all matters, and to amend any of these Terms and Conditions herein from time to time without prior notice.
Prohibitions and Failure to Comply
We may take actions against your account for activities including, but not limited to:
a) Using an technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.
b) Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.
c) Advertising or sending unsolicited messages of any kind.
d) Impersonating others or providing any kind of false information. Labwaybio.com reserves the right to terminate any account at its sole discretion.
We may send you an email to inform you of the termination of your account in such event.
Third Party Links
Eligibility to Purchase
Acceptance of Your Order
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order, This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Labwaybio.com will be completed when we send you an email to confirm the goods have been dispatched to you, Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English. Labwaybio.com reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but not limited to, one of the following: The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items. We identify a pricing or product description error. We are unable to obtain authorisation for payment. You do not meet the eligibility criteria to purchase as set out in this TC. Our Customer Service team will contact you as soon as possible if there are any problems with your order.
Shipping and Collections
You will be given an indication of the expected delivery time when you place your order online. Labwaybio.com's teams will try their best to meet these estimates but cannot guarantee that such estimates must be met. Lawaybio.com provides standard rate delivery service. Delivery Service does not apply to any items ofered by other parties. We immediately prepare your order if your payment is confirmed before 3 pm on a business day. Learn more about shipping times, methods, costs, and carriers, please refer to our Shipping page.
Nothing in the TC is intended to affect your rights under the Law in Hong Kong SAR.
Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. Labwaybio.com takes no responsibility for any such views as they do not necessarily reflect ours. Labwaybio.com does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed. Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, Labwaybio.com will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TC.
Indeminity and Waiver
At our request, you agree to compensate us fully and hold us, Labwaybio.com (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TC by you. This includes the use of the Site by any other persons using your account caused by your action or inaction. If you breach the TC and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TC.
ComplaintsWe have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Care team for any order related complaints or comments. Labwaybio.com respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.
Governing Law and Jurisdiction
The TC, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TC
Personal Information Collection Statement
We Hold Personal data held by Labwaybio.com include information such as your name and address which were collected from you directly and also information such as detailed metering data and payment records that were gathered during the course of your dealings with Labwaybio.com.
Purpose of Collection
Labwaybio.com may use the personal data held by us for the supply of electricity to you and any directly related purposes. Labwaybio.com may also use such personal data:
You may choose whether or not to provide us with personal data. However, in the absence of the personal data that were at the time of collection either indicated as mandatory or not indicated as optional, Labwaybio.com may only be able to offer you limited services, facilities or goods you require.
Transfer of Personal Data
Labwaybio.com may, for any of the purposes stated above, transfer any of your personal data to the following third parties:
Labwaybio.com will disclose data when required to do so by law and may also disclose such data in response to requests from law enforcement agencies or other government and regulatory authorities.
Access and Correction of Personal Data
You have a right to request access to, and the correction of, your personal data in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap. 486). Requests for access and correction should be made by e-mail and addressed to our Data Protection Officer at email@example.com or by letter and sent to the following address: Labwaybio.com Data Protection Officer 1806, Nanyang Plaza 57 Hung To Road Kwun Tong Hong Kong
Labwaybio.com Group companies within Hong Kong, including Labwaybio.com and related companies, may use your name, contact phone number, correspondence address and e-mail address for marketing our services, products, Labwaybio.com Group organised events and making appeals for non-profit organisations that may or may not be related to Labwaybio.com. If you wish us to exclude your personal data for direct marketing purposes, please send us an e-mail, along with your name and account number to our Data Protection Officer at firstname.lastname@example.org.
As a responsible company, Labwaybio.com is firmly committed to a set of business principles and ethics that help drive our company forward. One of these principles is respect for people and privacy and that begins with how we respect and protect the personal data we receive. To preserve the confidentiality of your personal data provided to us, we maintain the following data privacy principles:
- We only collect personal data that we believe to be relevant and required to conduct our business.
- We will not disclose your personal data outside Labwaybio.com unless we have your consent or are required by law.
- We aim to keep your personal data accurate and up-to-date.
- We maintain appropriate security systems designed to prevent unauthorized access to your personal data.
Personal Data We Hold
There are several broad categories of personal data held by Labwaybio.com:
Customer records are kept for the purposes of providing services, facilities and goods to our customers; opening, maintaining and terminating accounts; processing payments and billing; responding and following up on customer inquiries, gaining an understanding of customers' needs, researching and developing products, conducting customer surveys and direct marketing activities. Personnel records are kept for human resources administration purposes such as managing the recruitment, hiring, payroll, appraisal and termination of personnel of Labwaybio.com.Contractor records are kept for the purposes of engaging, managing, monitoring and appraising our professional relationships with contractors and their staff who provide services to Labwaybio.com. Other records that contain personal data held by Labwaybio.com include records of our business partners, officers, shareholders, visitors and members of the public, and other operational and administrative records that contain personal data.
Transfer of Personal Data
Labwaybio.com will disclose data when required to do so by law and may also disclose such data in response to requests from law enforcement agencies or other government and regulatory authorities. Labwaybio.com may, for any of the purposes stated above, transfer any of your personal data to the following third parties:
- related Labwaybio.com companies, including subsidiaries and affiliated companies within the Labwaybio.com Group in Hong Kong;
- service providers (including service providers outside Hong Kong) engaged by Labwaybio.com for any of the purposes stated above; and
- entities (including entities outside Hong Kong) for conducting research and preparing statistics relating to any of the purposes stated above.
Accuracy of Personal Data
Labwaybio.com has certain procedures in place to maintain personal data at a reasonable level of accuracy, completeness and relevancy for the purpose for which the personal data is to be used. Labwaybio.com aims to keep your data accurate and up-to-date. However, we rely on you to disclose all material information to us and to inform us of any errors or changes in such information. Individuals may amend their personal data, as appropriate, set out in "How You can Access or Correct Your Data'' section below.
Retention of Personal Data
Labwaybio.com policy is to retain personal data for no longer than is required to fulfill the purpose (or any directly related purpose) for which the data was to be used, subject to legal, statutory and regulatory requirements mandating the retention of data.
Security of Personal Data
Labwaybio.com has put in place appropriate physical, electronic, and managerial procedures to safeguard and help protect personal data against unauthorized or accidental access, processing, erasure or other use.
Direct Marketing Activities
If you prefer for your personal data not to be used for the purposes of direct marketing activities, please send an email, along with your name to email@example.com notifying us that you do not wish your personal data to be used for such purposes.
Personal Data Collected Through This Website
We may collect personal data through your use of this website such as name, gender, age, telephone number and email address. Certain information about your computer may also be collected when you visit this website, such as the type of the Internet browser and operating system you are using and the domain name of your Internet service provider. You are not required by law to provide your personal data. However, Labwaybio.com may not be able to provide you with the services, facilities and goods you may require unless you provide the personal data sought from you.
Use of Personal Data Collected Through This Website
The Labwaybio.com Group uses the personal data collected through this website primarily for supplying to you the services, facilities and goods you require; to respond to your inquiries; to gain an understanding of your needs; to perform statistical analysis, analysis of website usage or customer requirements; direct marketing activities; and to notify you of any changes to this website or our services which may affect you.
Some of the web pages on this website contain "cookies" to enhance your experience of this website. Cookies are text files placed in your computer's Internet browser to store your preferences. Cookies, by themselves, do not provide your e-mail address or other personal data. The Labwaybio.com Group only obtains this information when you choose to provide it to the website. However, once you choose to furnish the website with your personal data, such data may be linked to data stored in the cookie. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. But if you do, certain functionalities of this website may not be available to you.
Access and Correction of Your Data
You can update or correct your personal data by sending an email request to firstname.lastname@example.org. The Labwaybio.com Group will take reasonable steps to verify your identity before granting access or making corrections to your personal data to protect your privacy and identity.